"A bit of noise is completley normal" ??

You forgot to disclose the rest of their reply!

"Given the time and resources required to diagnose this switch which in the end was not found to be faulty or a manufacturers defect, we will accomodate you this one time only by waving our usual $500 diagnostic fee.

As a courtesy, we therefore enclose an invoice for only $300 in addition to your $2000 upgrade charge.

Please note the limited warrantee associated with your upgrade is a generous 90 days.

Please allow at least 3 months for burn in before fulling appreciating the dramatic benefits of your upgrade."

Swampwalker

Obviously you don't live in New York. Lucky you, and if I need anything repaired, I hope I can write and get some advice.

As Nsgarch noticed, I was only joking. But in the words of Sigmund Freud, there is no such thing as a joke.

I wouldn't have had that stream of consciousness if I hadn't been ripped off so many times by companies and service people whose only real concern was how much they could charge for as little work and value as possible.

I, too, would love to know the name of the manufacturer and the rep, as well as every other manufacturer and rep who is lazy and/or arrogant with their customers.

Cheeers,

cwlondon