2. analog
  3. 123937-22051

Questionable service at Soundsmith

I sent my Benz Micro for a re-tipping.  After they received my cartridge I get an email on how to check status of the job.  Their website tells you retipping takes 8 - 14 weeks.  Well that came and went, I did not hear anything.  I checked the status now and then, nada.  I started to worry because it's been about a year now.  Finally, I decided to give them a call and find out what is going on.  In my mind, I'm thinking, have they lost my cartridge?  Did they misplace it?  What?  I couldn't get through, goes straight to voicemail every time.  So I decided to email an address I got from their website to ask for help.  I got a response that it will be done soon, they are really back logged.  An hour later, I get another email from another person saying it was done and ready to ship.  What?!  Did they just do a rush job on my cartridge?  Because I started to complain?  That they've had my cartridge laying around for about a year!  And here's the kicker, please pay $450 for the retipping.  Nice.  
rviloria

Showing 2 responses by lanceman1

lanceman1
8 posts
 
    Unless someone has experienced what Peter has and is going through they have no idea . I've been there , I know the pain , reading this has placed me back in that room , waiting , praying for something that never came . The final breath of a loved one, the exhaustion, the numbness , crying until there are no tears to cry ........
    Peter thank you for sharing and answering , I am so sorry that you or anyone has to go through this . As far as a wait for a cartridge , in these circumstances please be forgiving . Someday , we will all be there . Someday you too will understand .
lanceman1
8 posts
 
   Inna what kind of person would post such a nasty response . I am appalled beyond description . Peter , please do not stop posting due to the insensitivity of one obviously unhappy person . I have not sent a cartridge in yet but will and guess what , I have others to listen to while mine is being re-tipped . Under the demanding circumstances you are trying to work under  I would wait for as long as it took , no problem . What is wrong with the world anymore ? Just how mean and nasty can a person be ?
    Peter there are many, many more of us who have your back vs one unhappy person saying hurtful things ..  We appreciate you , Inna, if you don't like it , don't participate . We care , you obviously don't . I feel sorry for you .
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