call PS audio they have some of the best customer service around I'm sure they will help you through your issue.
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Also, while you may or not be a spec man, for the cost for >$2000 I’m disappointed by its THD+Noise rating of <0.002%, whereas the $9 Apple USB-C dongle DAC is <0.0012%, the RME ADI-2 DAC is <0.0005%, and the Oppo 205’s DAC is <0.00019%.
The Chord Qutest or Benchmark DAC3 are worth checking out.
Review and Measurements of Wyred4Sound DAC-2v2 SE DAC
Worse than the $120 Topping D30 or $100 Schiit Magni 3.
Oh, and if you notice, they sell a >$300 power supply as well, and it’s worse than USB power. It’s clearly obvious now that Wyred doesn’t measure any of their own gear (even Schiit started doing so), so I would not recommend buying anything from them, as that’s 3 products now that are terribly overpriced.