Strangely enough I still have a Phono Box that I have had to turn to when my ARC PH 3 was in for repairs and I didn't find it so bad. I use a REGA P9 with an Ortofon Kontra B. So, while the Phono Box may be an entry-level device, I would think your table, arm, cart or the set-up (or all of the foregoing) could be to blame. You may also suffer from vinyl letdown, a condition brought about by listening too much to vinalysts singing the praise of vinyl at full voice and then being confronted by the reality that it it's only a bloody record player after all. Make sure that the table is properly set-up to start with. That in and of itself is a tricky job, but the first source of issues. Bear in mind that the expression “plug-and-play” was far from being in the vocabulary when God invented the turntable. Good luck.
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