Have you checked for blown fuse(s)?
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I found a fuse on the board of the amp, which I checked visually and it looked fine. I thought I should probably test it but haven't done so yet. The fuse at the power plug should be fine since the amp powers up just fine. Any other fuses I should look for? It always makes me nervous to poke around inside of these things since I don't know what I'm doing.
I don't know what part of the country you're in, but I had to have a Primare SP 31 processor-preamp rebuilt. I sent it to Randy Vikan at Audio Elite in Western Washington state. He's also a factory authorized tech for McIntosh. He does a good job, and doesn't charge outrageous prices.
Hope things works out for you.
Switch to vintage receivers and integrated amps:
Sansui G9000, Pioneer SX 1980...1280...1080,
These units have schematics accessible for free and are serviceable if break.
Modern high end stuff isn't or at least it would be more than arm/leg to ship around for dealer or manufacturer repair.
1) Always turn the power off at the back of the amp before plugging/unplugging anything on the unit.
2) When the thing acts up, turn it off at the back and unplug it from the outlet and let it sit for a while.
This has fixed everything for me. If I run into anything that won't resolve my next step is Randy Vikan at Audio Elite. He has a great reputation.
As far as switching to a Sansui, I think my ears would puke. I mean that in the nicest way possible.
Hey Snackeyp, what has become of your I32? I have several primare components and always curious to know solutions for any problems that might occur.
And what about your SP31, islandmandan? I have two of those...very good DAC, but they have problems in their digital side of things, I was told from primare they need new capacitors in the digital board, but is not that easy or cheap to have this fixed arround where I live. Why did you have to have yours rebuilt??I was also very confused when changing the settings, because I wasn't waiting enough seconds for it to settle the changes before disconnecting from power...saw later in the manual. It gets hot this thing!