Problem with Primare I32 Amp

I recently bought a Primare I32 integrated amp from an Audiogon seller.  It worked great for a few months, but now I cannot get it to produce any sound at all.  
The warm-up sequence of the amp is normal, and I have checked everything I can think of from cables to source and nothing works.  
I had been listening to it last night without any issues but this morning when I went to listen to some music the sound was silent.  
Anyone have suggestions for me?  I did send emails to Primare and their U.S. distributor so hopefully I will hear back soon.  
172b5c3b ea6a 496a 90b0 a5fe6f5abfbbsnackeyp
Have you checked for blown fuse(s)?
I found a fuse on the board of the amp, which I checked visually and it looked fine.  I thought I should probably test it but haven't done so yet.  The fuse at the power plug should be fine since the amp powers up just fine.  Any other fuses I should look for?  It always makes me nervous to poke around inside of these things since I don't know what I'm doing.
Sorry snackeyp don’t have anything more for you other than to urge you to pull that board fuse and use a multimeter to check continuity across it. Good luck figuring things out.  I assume you've unplugged the unit for a while and tried to "reboot" it?


start w/ the fuse OP. Keep us posted as you figure out what is going on w/ your amp.
Contact Kevin Deal at Upscale audio.  He is the US distributor
I don't know what part of the country you're in, but I had to have a Primare SP 31 processor-preamp rebuilt. I sent it to Randy Vikan at Audio Elite in Western Washington state. He's also a factory authorized tech for McIntosh. He does a good job, and doesn't charge outrageous prices.

Hope things works out for you.
Switch to vintage receivers and integrated amps:

Sansui G9000, Pioneer SX 1980...1280...1080, 
Sansui AU317...

These units have schematics accessible for free and are serviceable if break.
Modern high end stuff isn't or at least it would be more than arm/leg to ship around for dealer or manufacturer repair.

Thanks all.  I did test the fuse and it tested good.  
I'm sending it in to Audio Elite today for repair.  They are the authorized repair center for Primare and they have been very helpful and attentive so far.  


Did you find out what the problem was?  My Primare preamp just started having the same problem.
An update- snackeyp ?
Any update snackeyp or bayguy?
Just in case anyone searches up this old thread; my Primare I32 goes into some sort of protection state when I unplug/re-plug it too many times in a short while. I have to leave it unplugged for about a minute and then re-try.
An update bayguy or snackeyp ?
1) Always turn the power off at the back of the amp before plugging/unplugging anything on the unit.
2) When the thing acts up, turn it off at the back and unplug it from the outlet and let it sit for a while.
This has fixed everything for me. If I run into anything that won't resolve my next step is Randy Vikan at Audio Elite. He has a great reputation.
As far as switching to a Sansui, I think my ears would puke. I mean that in the nicest way possible.
Thanks! for the update  - 2channel8
Happy Listening!
what is the outcome with your I32 amp?
Happy Listening!
Hey Snackeyp, what has become of your I32? I have several primare components and always curious to know solutions for any problems that might occur.
And what about your SP31, islandmandan? I have two of those...very good DAC, but they have problems in their digital side of things, I was told from primare they need new capacitors in the digital board, but is not that easy or cheap to have this fixed arround where I live.  Why did you have to have yours rebuilt??I was also very confused when changing the settings, because I wasn't waiting enough seconds for it to settle the changes before disconnecting from power...saw later in the manual. It gets hot this thing!