Problem with Cardas. They won't help, can you?


During the past week or so, I have emailed the Cardas website to ask a very simple question. They have ignored (ie. not answered) me.

I have some of their XLR caps, which I removed, and can't remember the proper orientation. .... which hole does the holding pin go into? I assume it is the ground pin (#1 i think.)

Someone out there who didn't throw away the instruction, please answer!

Richard
Also, one of the key things that I look for in purchasing expensive audio items is service. (Krell is the best) Cardas blew it with me this time; and it would have been so easy for them to reply.
drrdiamond
Yes,..#1 pin
Try a phone call to Cardas, They are not the worse by a long shot.
Cardas has been one of the company which provided me beautiful customer service. (yes, "provided me", hence, in my case) I called them at lunch time and no one was available but they nicely asked for my phone number so they can call me once they returned. Within 25 minutes one gentlemen called and clearly answered all my questions. Yes, all my questions including stupid ones. The entire conversation took a good 30 minutes and the gentlemen who spoke to me stayed clam and was never frustrated at me.

My recommendation is, try calling them by phone.
Lots of companies are prety laid back answering emails due to the volumne. A phone call will get you straight to the person you need.
Kehut,

Thank you.

Richard
I have the XLR caps, and as I recall, they only fit into the Jack one way, which lines up the pin with the correct hole. And FWIW, I have always had a positive exeperience dealing with Cardas customer support. But then again, I always do so via telephone.

Tom.
I have had great dealings with Cardas, have you talked to Colleen? TONY
That is strange. I e-mailed the site once and received a reply from George Cardas himself..

Chris
NOT TO REPEAT MYSELF I HAD TO E MAIL CARDAS AGAIN ABOUT A MINOR PROBLEM THEY WERE MOST HELPFULL TONY
Just call.

Email is nice, but it's so much easier to get stuff done over the phone.
I e-mailed Cardas one time and got a reply from his wife!