I also bought a CX-7e about 6 months ago, and it too had the same symptoms the OP is describing. I went back to my dealer and requested a DOA replacement once I determined that it was a defect (ie, it was happening even on brand new discs with no marks that worked fine in other players), which he kindly accepted. There was a production delay, and about 2 months later, my replacement arrived.
The same discs that were causing problems on the original unit have not caused me problems at all on the replacement unit. So the issue is resolved for me.
I suspect that Ayre had a "bad" batch of transports/lasers in early 2008 that had more defects than usual.
So...I'd definitely call Ayre, I'm sure this can very easily be fixed.
Oh, and BTW, the CX-7e sounds absolutely fantastic, with every CD I toss its way.
(Also...as a reminder of the benefit of dealing with an authorized dealer, I was told to hold on to my defective unit and use it until a new one comes in...so I was never out a CX-7e for even a day!)
The same discs that were causing problems on the original unit have not caused me problems at all on the replacement unit. So the issue is resolved for me.
I suspect that Ayre had a "bad" batch of transports/lasers in early 2008 that had more defects than usual.
So...I'd definitely call Ayre, I'm sure this can very easily be fixed.
Oh, and BTW, the CX-7e sounds absolutely fantastic, with every CD I toss its way.
(Also...as a reminder of the benefit of dealing with an authorized dealer, I was told to hold on to my defective unit and use it until a new one comes in...so I was never out a CX-7e for even a day!)