I suggest contacting them and acting like you want to buy a product and that you have a few questions. When they reply do the bait-n-switch. That is how I have had to get my issues resolved.
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I had a 3 that failed on day 1. They sent another (this was 2 years ago when they had support). Upgraded for a 6 which I had for maybe 1.5 years. It's so buggy its unbelievable. And their tech support is literally non-existent. They all quit. Sold the 6 here on agon after I figured out the settings that caused it to flake and then avoided them.
Anyhoo, pm me for tips & tricks. I learned them the hard way but I did learn them.