Potential problem with sale.


I didn't see this possible dilema addressed in the archives. My question has to do with a product you sell being properly represented, no functional or comsmetic issues, but not being compatible with the buyer's system. Case in point-- I have recently sold a dvd player (Camelot) which when hooked up to the buyer's 16:9 tv (Panasonic) produces uneven blackbars when playing a 2.35:1 movie in progressive scan mode-thin bar at the top and a wider bar at the bottom. The buyer is going to trade his tv for a Mitsubishi tomorrow and hopefully this will be a non-issue. I had no problems with my Sony XBR2. What is my obligation to the buyer if the new tv performs in the same manner? Am I to let him return the player to me for refund? My opinion is that sales on Audiogon are final and not a trial of the equipment (if properly represented). I have good feedback, and wouldn't want that to change because of this transaction. I am interested in the views and opinions of other Audiogoners as to this situation. Thanks for your time and input.

Jeff Strossner
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Showing 1 response by itsalldark

Jeff, I sold a Krell KRC-3 to a guy last year. It was in like new condition with original box,warranty etc. Worked perfectly in my system. Diconected it , packed it and shipped to the next state over which UPS delivered the very next day! He calls me and tells me that the unit has a wicked buzz. So I co through all the grounding issues to no avail. I told him to return it to me on his dime and sold it to the next person in line and they were thrilled with it. I would, and did take it back. I knew there was nothing wrong with it, but felt it was the correct thing to do. Hope this helps, and good luck.

Bill