Do you have a TV set? Most of them have optical outs. Try it for a source.
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Rearranged my routing last night and it sure looks like the Node2i has the issue. No response from support requests sent over the app yet. It's less than 2 months old. I went to check on Amazon to see when exactly I bought it and they had a tech help chat link. Wasted about 40 minutes with the result being that they would need to contact Bluesound. I can't imagine this is a typical problem or I would have seen something somewhere about it. I just hope it gets taken care of without too much more hassle or delay.
Finally heard from Bluesound support. I know they’re following a script, but it seems like they don’t actually read emails. Their first suggestion was to enable MQA support for external DAC even though I told them the problem occurred on local files too. I’m not even using Tidal. (Does anyone else use MQA?) There have been multiple suggestions to try a different cable. I’m no expert, but I’m pretty sure coax and toslink use different cables. Now they’ve asked me to update the firmware to the same version it already is. If they eventually make it right then I guess it will still be easier than setting up a home brew streamer and writing my own app. I’m way too lazy for that.