Pass does have excellent customer sevice and I am loving my X250 and X1 combo.I do not regret purchasing any of my Pass gear and am planning to hold on to my Pass gear unless the bug bites earlier this time and then I would consider upgrading anything in my system but my Pass gear.
Pass Labs Service
Needed to let everyone know my experience in dealing with Pass Labs, frankly they WOWed me!!! Fastist replies to emails from everyone there. Answered my quesitons in detail and not just blowing me off with a short reply. When I won the X-1 at auction here a few weeks back I wanted a shorter connecting cord from the pre to the power supply (it came with a 6' cord). Peter at Pass said no problem, email me your address. Two days later at my door step was another cord, no charge for the cord or shipping. When I asked Peter about a CD player from Pass, he told me not to hold my breath. Oh well, got the X-250, got the X-1 what's not to like, life is great.
Now on to a CD player to replace my SOny SCD-777ES.
Pass Labs, gotta love them!!!
Now on to a CD player to replace my SOny SCD-777ES.
Pass Labs, gotta love them!!!