Parasound halo JC2 what a joke


Had a jc2 power button fail because the glue that mounted it on fell off ! I guess they glue the input and power buttons on to the face plate . So I sent it out to get fixed , $175.00 with shipping and the repair shop put a small scratch in the face plate . The repair shop is like that must have been there I didn't do it . I call parasound and talked to the owner he said he would talk to the repair shop and call me back . 2 weeks later I called him back and he thinks i'm pulling a fast one on him or something ! If I dinged the front I would have said put a new 1 on . I drive a new caddy I think I can afford it ass$#@# .
magnum44

Showing 10 responses by runnin

The caddy issue would be warranty service I think. I had some engine issues back in the day due to the dealer overfilling the oil. I hope that's not the problem, but either way it shouldn't cost you a cent. Maybe you're redlining it too much!
Weird, but the moral of the story is, send it to Parasound to get it fixed, especially any Halo gear.
It's true, Parasound takes customer service very seriously. I've read many reports of people who have called Parasound and been passed to the president of the company, who has also personally answered emails to the company on the weekend.

I've got 2 Parasound pieces, and I've never had any issues, they just sound really great.
And so what? They come with a five year warranty, they sound amazing(Halo anyway), they look exceptionally good, and the president stands behind the products like no "mass market" brand I've ever seen. The OP was upset because the repair facility put a scratch on his amp mostly, but he seems to get upset easily as he now accuses the president of something too.

If one can spend $10-15,000 on amps, more power to you. Recently in another forum a Parasound owner said he's upgrading to some super expensive brand because "after a while, you just want to move on to something better". Good for him, but whatever improvement he'll get over a high bias Class A with MOSFET/JFETs input/output stages design that the Halos offer will be subtle in most cases.

But it's his money, he can do what he wants with it. Bashing Parasound because one button came off, and is made in Taiwan is silly, however. If there were a rash of buttons falling off, then you'd have something.
Compared to much more expensive amps, maybe the 3D soundstage is better, perhaps I am underestimating. I remain skeptical, I'm kind of a show me guy. I do know that with good solid conductor cables I was able to improve the sound of my Parasound system and have air and presence with 3D effects. I can't compare it to Pass Labs though. But I'm content, what can I say?
I love these guys that spam the net whenever they feel slighted. It hasn't really been established how the button was attached, and whatever it is, it obviously isn't a problem. I've got 2 Parasound components that use the same button, I'm not losing any sleep so far.
Another Parasound owner of both an amp and pre, neither get beyond mildly warm after a couple of hours playing time.
You're saying a PRE AMP JC2, with no amp section, heats up to 90 degrees when it's off. You're also saying you have reliably measured this with some device, and it was bang on 90 degrees, and not some number you picked out of the air.

I'd say you should sell everything and start over.
Okay, I just read the JC2 manual and found the Ventilation Requirements section which is included below:

Because the JC 2 is a high current class A design it is always slightly warm to the touch, even when in standby. To reduce the chance of your JC 2 overheating please follow these guidelines:
• Install your JC 2 away from heat sources such as heating ducts, radiators, or heat-producing components.
• Always position the JC 2 horizontally.
• We recommend that you do not place the JC 2 above a power amplifier.
• Do not install the JC 2 in an unventilated equipment cabinet or compartment. Pockets of stagnant hot air can build up even in cabinets with open front and back sides. A ventilation fan such as the Parasound Zbreeze is highly recommended to prevent “hot spots” in confined spaces.

Okay, it says it runs "slightly" warm. my guess is Maggy44 has his directly above his amps or next to a baseboard heater of some kind. Perhaps he measured it before the cabinet interior had cooled down. Whatever.