Outstanding Service from Logitech

We naturally warn others in our community when a company fails to deal fairly with customers, so I thought I'd mention my very positive experience with Logitech.

After pleasantly using a Squeezebox Touch since August of 2011 with no gliches at all, my Touch suddenly went all ape-s--t on me. It was out of warranty, and I figured, as is the case with most computer-related manufacturers, that customer service would be unhelpful, if it was available at all. So I started hunting around on line for solutions. Being a low-tech guy, I found nothing I could understand that addressed my Touch's issues.

I was checking the manual, when I noticed a telephone number for service. I was not optimistic that it would be useful, but I called anyway. What a surprise! I got a U.S.-based tech, fluent in English, without sitting on hold for even a minute, who patiently worked with me for almost an hour. He seemed to know what he was doing, and I think he might have been able to access my Touch over the net. After trying a few things to get it working, he said my SBT had failed, and they would send me a new one, even though it was out of warranty! Plus, I was emailed a prepaid shipping label for my failed unit.

The new unit arrived, complete, new, sealed, and is now set up and running perfectly in my system. Of course, it was upsetting to have the SBT fail in the first place, but with customer service from Logitech like this, I am not concerned about future issues.

Kudos to Logitech!