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Origin Live company support

Looking for other’s experience to work with Origin Live Company in UK. I have their turntable motor kit. Control board is broken. Motor and power transformer work fine.

Feedback to my email to them (They replied to one email. No responses after my follow-up email)- I was told the motor kit is too old, and they do not service it; I was asked to buy a new one. Can’t buy the part I need, as the new control board is not compatible with old motor and transformer. Need to buy transformer, board and motor. No discounts for replacement, pay full price on web site.

I called them by phone. Feedback from call: I cannot afford the time to talk on the phone to customers. I give the best deal. Buy it and if you don't like it - send it back for full refund.

dcaudio
ohlala
1,231 posts
 
I had no problems at all sending my tonearm back for internal rewire.  
rooze's avatar
rooze
566 posts
 
Fantastic products - never had an issue with communication, all going to OL owner Mark Baker. 
Brits tend to be a bit caustic. People of few words mostly, except when dealing with the French.
I think if he said 'can't help you, no parts available, buy a new one'...he probably meant just that. It might not be what we wanted to hear, but....

Damn those brits.
dcaudio OP
86 posts
 
To add to my story.  Hyendaudio fixed it.  
Feedback:  The control board needed soldering and minor repair and the motor with less than 200 hours needed replacement.  
rbtstock's avatar
rbtstock
40 posts
 
Yes, that's too bad, but I just ordered the TA-2000, I was seriously going for the Origin Live conqueror, it's a beautiful tonearm, however I'm quiet confident the german engineering at Acoustic Signature will not disappoint!
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