I have owned two Origin Live turntables and three Origin Live tonearms over the past 15 years. I have had a few upgrades and any issues were always addressed Mark Baker appropriately. I currently own and enjoy an upgraded Resolution Mk3 with a LSC and a Illustrious mk3c. The service/return shipping timeframes have been excellent. Email communication has been timely usually within 24-48 hours.
Origin Live company support
Looking for
other’s experience to work with Origin Live Company in UK. I have their
turntable motor kit. Control board is broken. Motor and power transformer
work fine.
Feedback to my email to them (They replied to one email. No responses after my follow-up email)- I was told the motor kit is too old, and they do not service it; I was asked to buy a new one. Can’t buy the part I need, as the new control board is not compatible with old motor and transformer. Need to buy transformer, board and motor. No discounts for replacement, pay full price on web site.
I called them by phone. Feedback from call: I cannot afford the time to talk on the phone to customers. I give the best deal. Buy it and if you don't like it - send it back for full refund.