Oppo Customer Service Review

Well it happened on a Sunday....my Oppo BDP83 loader would not open. I tried the usual on and off cycle but it wasn't going to open. I started to think about a new player or taking it somewhere to get it fixed.

I contacted Oppo that Sunday in hopes of receiving repair advise the following week. To my surprise, I got a note from Oppo within an hour and a return authorization just a little latter.

So I packed up the player on Monday and sent it off to Oppo via FedEx. The cost was about $15 since I'm in Washington state. By now I'm thinking about how long it's going to take to fix (if they can) and how much...after all this is an obsolete player and out of warranty.

On Wedesday I get a note from Oppo with a FedEx tracking number indicating that my player had been fixed and they upgraded the firmware. Are you kidding me, I have never received that kind of service from any company...OK how much is this going to cost?..... Zero - Oppo picked up the return shipping and repair cost. In addition, they included all new packing material including the foam inserts in the box.

In this throw away, made in China product world, it's refreshing to have this kind of service in the U.S.. It's clear to me that when I upgrade my player, I won't even look at another manufacturer....it's Oppo all the way for me!
Oppo will be on my short list for a new player. Well done.
They were the most talked about company at CES this year. An incredible value play.
I am not surprised by your experience.
On top of everything, they sound incredible.
upgraded the firmware mean you can't play ISO file anymore.
I was equally amazed when I sent in my BD83 for repair. I sent it on a Tuesday and had it back on a Thursday. I had to pay a flat fee that seemed reasonable. The quickness of their service was amazing. Unfortunately for me all 3 Oppo players I've bought have had problems, not sure I'd buy another one
I have had an 83LE repaired way out of warranty as well as my 95 in warranty. Both repairs were made very quickly and had both back within a week. These guy do not know what out of warranty means as they only have you pay to get the item to them. NUMBER ONE in customer satisfaction IMHO. They also have no problem answering questions and will help indenifying a problem even if the problem is not with their equipment. They are very knowledgable.
Same for me. I sent my Oppo 83 in for a small fee, and when they received it a couple of days later, they literally
emailed me the same day stating they replaced the entire
laser assembly & updated it, and it was on it's way back to me with a tracking # the VERY same day they received it.
I shipped it on a Monday and had it back that Friday. My next player will be an Oppo. But I will run the tires off this one first as it is still a amazing player.
ditto the above
ditto from me as well!
Ditto here, with sending in my 83, same problem, bad tray, and getting it back for no charge.

A lot of great data points on CS, which is why I bought the 105, but, there are a lot of data points. So more than a few problems.

All in all though, the best CS of any company I deal with.
I appreciate this feedback.
I want a Blu Ray player which allows enjoyment of my stereo
material. This seems the best bet. If there are competitors please advise.
Best experience after having to deal with Cary Audio Design