Luckily, you are dealing with a company that has been around for awhile and that stands behind its products. I bought my Kleos new from a Lyra dealer, which turned out to be a very good thing as warranty service was required.
The cantilever should not look like that. I had an exact same issue and it was corrected by Lyra after a trip to Japan. I noticed this misalignment after just a few minutes on my tonearm. My dealer was behind me 100% and the folks at Audioquest were also accommodating. The Kleos is a great cartridge, but this issue seems to occasionally be a factor.