This manufacurer sucks ! Their too busy ! what about the investment you made that is currently worthless. And the time your spending /wasting dealing with this manufacturing defect. On the rare occasion(once in my life) that one of my monster cables had a short. I sent it back and a new pair arrived in about 1 week no questions asked. I only buy from companies that value their customers. And it sounds like this was an expensive cable. I agree with the other post Calmly climb up the food chain untill its resolved to your satisfaction . I would think a replacement should be sent overnight or Sda for your troubles. Plus you are doing everone including yourself a disservice buy not disclosing the manufacturer. I stick to M1000i or Kimber heros they are good values from great companies . And I think my m2.4 speaker cables are amoung the finest made ! Several High end engineers also agree. I have seen them in $ 100,000.00 systems. Good luck ! And please keep us "posted"
Opinion sought on rogue manufacturer...Help
I had sent a pair of interconnect to a reputed manufacturer (not wanting to mention names at the moment) in US to have them serviced as there were some signal problems at the connectors - suspected a cold joint.
Weeks followed and the manufacturer had not done any repair work upon my inquiring of the status.
His explanation was that the factory was busy and was not able to deploy any technician to do such a small job (Yes, I am not kidding)!
When I pressed on and told him that the explanation was preposterous, he replied that I could have my cable back at my disposal (taken as my own cost).
Without much of a choice, I waited for another month and wrote to him about my cable (guys and here is where the last straw has broken the camel's back), only to be finally told that the factory was unable to do the job. His appeasement was to offer me a brand new cable for $500! What an audacity to even consider making another sale from me!
I am hapless as to what kind of recourse I would have in a situation like this.
Since I am an overseas buyer/hobbyists, I believe I am at a loosing end as any form of provocation would only render a silence response - I do want my cable back! arrggghhh
Is there a consumer association or internet watch group that I can at least bring this matter to their attention?
Please advice.
;-(...
Weeks followed and the manufacturer had not done any repair work upon my inquiring of the status.
His explanation was that the factory was busy and was not able to deploy any technician to do such a small job (Yes, I am not kidding)!
When I pressed on and told him that the explanation was preposterous, he replied that I could have my cable back at my disposal (taken as my own cost).
Without much of a choice, I waited for another month and wrote to him about my cable (guys and here is where the last straw has broken the camel's back), only to be finally told that the factory was unable to do the job. His appeasement was to offer me a brand new cable for $500! What an audacity to even consider making another sale from me!
I am hapless as to what kind of recourse I would have in a situation like this.
Since I am an overseas buyer/hobbyists, I believe I am at a loosing end as any form of provocation would only render a silence response - I do want my cable back! arrggghhh
Is there a consumer association or internet watch group that I can at least bring this matter to their attention?
Please advice.
;-(...