Olive customer service

Has any one around here had problems with Olive customer service and the HD03. No manual comes with it. I asked about the warranty card and complete silence from Olive.
It took 6 weeks, yes 6 weeks to get the unit to me. And they charged $38 to ship it, but I was aware of that before hand.
It's as if I was the one that should be thankful they let me purchase that piece of gear. Just, have never been treated like this before. I sent an email to them for an RA# this morning. What a pita this has been.
Harley