Olive customer service


Has any one around here had problems with Olive customer service and the HD03. No manual comes with it. I asked about the warranty card and complete silence from Olive.
It took 6 weeks, yes 6 weeks to get the unit to me. And they charged $38 to ship it, but I was aware of that before hand.
It's as if I was the one that should be thankful they let me purchase that piece of gear. Just, have never been treated like this before. I sent an email to them for an RA# this morning. What a pita this has been.
Harley
harley52

Showing 1 response by atomickid

I ordered an 03HD about two months ago and had to wait an
eternity to get the piece. Several emails to Olive regarding the status of my order were ignored; I felt like they took my money and then refused to communicate. After many emails to them, finally got a response that said everything was "under control"....which STILL did not mention why I had not received my 03HD, and WHEN they might ship. Very frustrating.
That said, I did receive exactly what I ordered, it works well, only issue I have is the lousy database used....even when connected to the internet via ethernet, sometimes it cannot find info on the most common, basic of CDs...can you believe it says "no information available" for Led Zeppelin I, II, III, Houses of the Holy....what the hell???
It will then find all the album info, track titles, for an obscure album, such as Jean Pierre Goude, 'Drones". Go figure. Classical CDs do NOT have clean info transfer at all. Ripping any CD does take 5+ minutes.
Mine came with a copied, 2 page manual, and remote.
All this aside, I DO ENJOY the Olive 03HD, excellent spacial imaging of all instruments in their own, individual space. 03HD is RCA-only cables, and was finicky on which cable used; it liked Wireworld Eclipse over Audience Au24.

Summary : recommended but not for those that are impatient.
Ripping takes time. Accessing a given album takes a bit of time. You really need to just get used to the way it works,
or you will be very unhappy.
Sound quality I think is very good for the $450 I paid for it. Can you do better sonically? Sure...but for $450??
Setup is critical to get good results, so experiment with RCA cables and power cord, as well as what the 03HD is
sitting on.
Questions? Let me know.