I personally will give my best estimate, and if it's less refund the difference, if it's more within reason, I pay it.
OK, what's the protocol?
So, you provide an honest quote for shipping on an item and the actual cost is less. Are you:
A) Obligated to provide an unsolicited refund regardless of the overage
B) Obligated to provide a refund only if solicited regardless of the overage
C) Obligated to provide an unsolicited refund only if over a certain amount.
D) Obligated to provide a refund only if solicited AND over a certain amount
E) Never obligated to provide a refund under any circumstances
And by obligated, I mean obligated by the rules of decorum established here or by the values of a gentlemen whichever are more conservative.
A) Obligated to provide an unsolicited refund regardless of the overage
B) Obligated to provide a refund only if solicited regardless of the overage
C) Obligated to provide an unsolicited refund only if over a certain amount.
D) Obligated to provide a refund only if solicited AND over a certain amount
E) Never obligated to provide a refund under any circumstances
And by obligated, I mean obligated by the rules of decorum established here or by the values of a gentlemen whichever are more conservative.