2. misc-audio
  3. 1144775692

OK, what's the protocol?

So, you provide an honest quote for shipping on an item and the actual cost is less. Are you:

A) Obligated to provide an unsolicited refund regardless of the overage
B) Obligated to provide a refund only if solicited regardless of the overage
C) Obligated to provide an unsolicited refund only if over a certain amount.
D) Obligated to provide a refund only if solicited AND over a certain amount
E) Never obligated to provide a refund under any circumstances

And by obligated, I mean obligated by the rules of decorum established here or by the values of a gentlemen whichever are more conservative.
pawlowski6132

Showing 1 response by bdgregory

bdgregory
1,708 posts
 
I generally quote shipping and handling as a charge on top of the price of the item. I normally include enough extra $ (usually $3-5 depending on weight and packaging complexity) to make sure I don't end up eating FEDEX charges; but nowhere close to a fair cost for my labor, gas, and packaging.

If the deal was negotiated as covering only exact shipper charges, then I would refund that, but only in that case which I would avoid because it's just not worth the effort IMO.

Please, I don't really have time to split hairs on shipping costs.
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