All part of the uniqueness that is OHM Acoustics.
John and Evan are quite possibly the most type "B" business owners and managers that I've encountered. They can be a bit slow, very laid back and they don't always sweat the details.
Flip side, they are always very accommodating and if something is not to your satisfaction they will always take it back for a refund (within reason), or fix it to your liking.
The speakers, they also make no sense. They are not the tightest of builds inside or out, looking at the parts and internal guts make a lot of audiophiles question them, and even pass on them.
Yet, when you listen to them they are very cool, and do so many things right. Very fun speakers and very enjoyable to listen to. They also support their products as well or better than anyone out there.
Just a unique company and product.