Odyssey Audio: Sent amp for service 4 months ago, no amp / no contact back


Hello,

I bought an amp from a store in Seattle, WA that deals in new and used audio gear.  They thought it was an Odyssey Stratos at the time, paid $1000.  Worked fine for a couple years and then one of the channels started popping loudly.  I contacted Odyssey, since they offer a 20 year warranty, and got a reply from Klaus Bunge in August of this year (2015).  He informed me that it wasn't actually an Odyssey amp, but offered to replace the guts for ~$500 and gave me the address to ship it to.  Seemed like a kind and generous offer to me!  The store in Seattle was kind enough to take care of shipping it there and I was pretty happy with the prospect of getting the real deal and emailed to Klaus to ask about the upgrade options offered on the website (http://www.odysseyaudio.com/products-stratos-stereo.html).  It's been 4 months now and I've got nothing. No replies to several emails and phone calls.  The website is still there, so it seems they're still in biz?  Looking around on the web, I don't see complaints about the company.  Thought they were reputable.  Any ideas for what I can do to resolve the situation?


clayton72

Showing 2 responses by stereo5

That doesn't sound like the Odyssey that I know.  Try calling Klaus in the evening as that is when he is working.  Try around 8 or 9pm and you should be able to get a hold of him.  He isn't that diligent about reading his email.  I sent my Stratos back for upgrades and got it back in 10 days from the time it was shipped.  Lastly, get the tracking number from the store that shipped it, perhaps it got lost or they still are sitting on it.
I believe what was bought was an amplifier made by one of Odysseys former employee who went out on his own.  Klaus said it was a half-assed attempt to clone his amplifier and that is why he is willing to work on it to bring it up to a current production model.  Plus, he doesn't do it for free.