I never buy insurance on shipping. It is way overpriced because most payouts are to: 1. people who didn't package properly. 2. fraud.
If you really feel the need to pay insurance take about 5% of the cost of your item and put it in a jar. Soon you will have enough to pay any loss you may have. I ran an ebay business this way for years, $M of dollars worth of shipments, tens of thousands of shipments. zero losses.
Always print out a barcoded label. Use lots of tape.
Sounds like we're not sure if anything changed at FedEx in regards to insurance. However, things don't look good for FedEx. Excerpt from Bloomberg last week -
The job crunch has managed to reveal some interesting things about how companies in America work—or don’t. Take Dave Helminski, a driver for United Parcel Service. Next year, he’ll retire after a four decade-career at the company with pension income equal to the $100,000 he makes right now. His employer has been flush of late, with more money tumbling in despite pandemic disruptions. But over at FedEx, the story is less cheery. The shipper has racked up $450 million in extra costs thanks to labor shortages. And while UPS easily beat earnings expectations and predicts even bigger margins, FedEx has signaled that its profits will keep falling. So what’s behind the divergent fortunes of these two U.S. delivery rivals?
My PS Audio PowerPlant 15 is currently bouncing around the FedEx system (warranty work - another string). Was supposed to be delivered yesterday (Sunday) but went about 3 hours too far south. After sitting there for a day it’s now 3 hours west of its intended destination. FedEx rescheduled delivery for tomorrow (Tuesday) but my money’s on Thursday.
I also take a pic of my packed items.
FedEx and UPS use "declared value" as stated above. If there's damage or loss, you file a claim with documentation of value, that's easy because there's a bill of sale or PayPal receipt.
Next, from what I've heard and read, is a long, nightmarish process of trying to get the shipping company to pay you.
UPS recently lost a Furman 15 PSI I bought used. Reported it was at a UPS store for pickup. Went there 3 times and called 3 more. Girl kept saying she was sure she had seen it but could never find it. It's a small facility. They refunded shipper.
Shipped some papers priority USPS mail to a buddy in St. Louis. Got to the main facility there in 2 days then sat 2 weeks before it was delivered.
Fedex has gone way down in my estimation lately. I recently bought a Focal Utopia headphone (used, but still ridiculously expensive). THAT was the package they decided to lose for me. Signed-for by somebody who was not me, and delivered to my address...they claimed. At least they managed to retrieve it the next day and get it to me. But it almost gave me a stroke, I was so pissed-off.
oldhvymec insurance company. Alternate insurance.
You give me money and your stuff might not break, if you DON'T give me money it WILL break.
What a deal..
Sign Here X__________________________
Thank you for your business.
We have a brief survey at the end of the process, IF you wouldn't mind filling that out.. A 5 star rating is preferred!! IF YOU GET OUR DRIFT..:-)
For my shipment the buyer took pictures of the damaged item on arrival showing all the manufacturer's internal packaging in several pieces and the damage done to the item. He shipped it back to me and I refunded him in full. Fortunately I had pictures of my own prior to shipment. I surmised that my package had not been secured properly in transit and had probably hit the internal bulkhead of the van when the driver experimented with his emergency br(e)aking procedure. Courier firms have a duty of care, so threatening court action usually does the trick - it did in my case !!
I talk to the UPS and Fedex guys at my family business on regular basis. UPS drivers union, Fedex not, anything other than Fedex express are contract employees. Many companies we deal with ship via Fedex contract worker services (called Fedex HOME for consumers), we have great amount of packages delivered via this service on nearly daily basis. These contract workers need to hustle to make any money, none last more than a few months. UPS guy much less harried, he even gabs with me from time to time, still, even he sometimes bitches about his working conditions. USPS around me a disaster, they churn workers as much as Fedex. And Amazon, those guys just like Fedex contract workers. DHL seems most stable to me, have some items waiting for right at the moment. We'll see how it goes.
Shipping, logistics a mess right now, just in time business model not looking so good right now. I don't know for sure, but we may be transitioning into demand world vs. supply world. Workforce participation rates in demand countries at all time low levels (exception of depression), baby boomers retiring with wealth to spend, younger generations both too small and particular about jobs to service us old fogies. And don't think this is going to change anytime soon, USA will be demand country for the forseeable future. We've not been supply country for some time, and it appears we are transitioning into short supply for service workers.
I had a pair of Harbeth speakers shipped via FedEx to Canada. They left perfect including the original factory boxes and arrived looking like one had been dropped on a corner, irreparably damaged. FedEx initially denied the claim, but a quick look at Bbb.org showed hundreds of complaints. So I filed a complaint and finally got a reimbursement. It was a four month nightmare. I don't yet have a sure fire 3rd party insurance, but am in the market. Also using UPS.
It does not matter if it is FedEx or UPS they both have a proven track record for destroying audio equipment and not paying damage claims. We have filled 29 damage claims and have only gotten paid for 3 without going to court. All 3 of those claims were under $300.00. We pack our stuff like it is going to get droped out of a plane and it still gets damaged. We take pictures of the packing process and we still get denied claims. Most people do not get paid damage claims even when they go to court because they do not pack accourding to the shippers guidlines. If you can't pack acourding to the guidlines don't even bother buying insurance, you will NOT win in court. We have gotten to the point where if it is valuable and or over 50 pounds we build a wooden crate for it and strap it to a pallet and send it commercial freight. Yes it is more expensive to ship commercial and wooden crates are not cheap to buid either but that way the percentage of your equipment getting to it's destination undamage is much higher than ground. Another tip, the percentages of shipping damage increase around Christmas.
Used Ramon cargo insurance when I shipped my Bryston amp for repair. Great price, easy to deal with.
Despite factory boxes, unit arrived at repair site with broken speaker connectors.
Luckily, I did not need to file a claim, as Bryston fixed the unit under warranty and repaired the shipping damage at no cost to me.
One thing to consider is that UPS employees are paid a livable wage with a retirement and medical benefits package. Fedex on the other hand does not compensate their employees nearly the same.
As long as it's insured, I'd personally support the growth of middle class workers than the proceeds and revenue that fedex receives going to where?
carlsbad it is important to get the facts before you open your mouth or you may look like a-well you know. Here are facts. We ship an average of 10 packages a week, taking into consideration only the last 30 years (and we have been doing it longer than that) and having filed 29 damage claims that comes out to a damage percentage of less than 0.2% How many pieces a year do you ship? How many pieces over 70lbs? What is your damage percentage?
I suggest that caution be exercised and care taken to insure that commitments being made by Fedex and paid for by the shipper will likely hold up in small claims court. Recently, I had abad experience with Fedex. I shipped a pair of stand mounted speakers by Monitor Audio as well as the Monitor Audio stands in late April. Because I didn't have the original boxes, Fedex associate packed them in their boxes. I valued the shipment at $1600. When they arrived the buyer emailed me to express his disappointment and included 14 pics of the damaged stands and speakers. I immediately filed a claim with Fedex that was denied by the manager after the Fedex investigator assigned to the case recommended that I be paid for the damages. I file a small claim law suit in Forysth county Georgia. Two weeks after the claim was file I received an email from one of their attorneys with an offer. I settled with Fedex paying for the speakers, cost of shipment which was $357.00 and the court filing fee. When I declared a value for the speakers I thought insurance was being included in the shipment cost only to find out afterward that it wasn't. Know what you are insuring with Fedex and be certain it covers lost/damage.
Rega P8 table shipped FedEx(communicated) from Portland, Oregon up I-5 just 165 miles to Seattle business. 7 FRIGGIN' DAYS!!!!!!! Nobody at FedEx could even find it as it sat in Auburn, WA for 5 days. Full stenosis. The worst. Package was thankfully unharmed. That stereo store has now abandoned all business with FedEx. Hope FedEx stock falls out of bed. I sent a package from Boise, ID to Seattle and 6 days later it ended up on MY doorstep. Well, that's pretty good time. In the medical field we refer to this as "suffering from full cranial rectal inversion". Hey, FedEx, return to your roots of service instead of delaying, losing and/or damaging things that do not belong to you. Troglodytes!!