njoe tjoeb cd player makes noise when loading cd

i purchased a njoe tjoeb used from here and when i load a cd it makes a lot of slapping around noise with or without mat while loading is this normal i was previously using my toshiba hdxa2 to play cds and its quite as a mouse when loading any advise thankx kemasabe1
I have no noise from mine. I think it is broken. Can you talk to the seller?