NHT Returns to a New Marketplace?

I have to agree with you Buconero, I know this is the "new model" of business for many but I for one will not rely on the audio rags opinion for an unseen product purchase. How many posts on this site do we see of interested parties for a product they cannot access and rely on others opinions and not their own eyes and ears. Can you really trust the opinion of someone who puts out thousands of dollars for a product to be unbiased. If the product was to be a negative experince would we expect people to tell us how unhappy they were with the purchase then try to re-sell it and get a good price for something they don,t want? For the record I own a complete set-up of high end NHT speakers for Home Theatre and a set of NHT 3.3's for two channel. So even knowing how good of a product they did make and could make , I still would not buy without being able to evaluate a products performance to my tastes , needs and expectations. My fear is the reality that this will soon be the "norm". Cheers....

Yes Herman there is no less than a half a dozen high end retailers within a 2 hour drive for me. Even still though the brand or model may not be sold by any of them. I can,t argue with any of the points made here regarding speakers being bought blind on the gon or Drew's point of the cost savings. The logistics of shipping and the costs and risks of doing so have to be thought of as well. If warantee or service is required how will that be done? Will there still be authorized service offered outside the manufacturer themselves to reduce transit costs and time. I do however think that most people would prefer to see and hear a products performance over blind but those days as some have stated are going, going, gon ! If this new model of business still has the customer themselves in the equation and not just the dollars and sales it would be good for all, except the brick and mortar guys. I realise this is going to be the future for alot of business but It does not mean I have to not have concerns about it as the consumer. Cheers

Sorry Barry, Your wrong !!! Are you saying you would buy goods damaged in transit from the dealer .The dealer won,t offer them and you would be relieved of the problem. Of course shipping is built into the price of anything and has nothing to do with protecting you , just the cost to get it to you in one or numerous peices. If you buy it and it arrives to you damaged , YOU are in the seat for returns , insurance claims, your money tied up and still no product to listen to but paid for.And you would be dealing with the shipping company not the manufacturer for any claim of damage. And there is a disticnt differance in shipping with dealers and direct to you. The dealers product would of been part of a bulk load sent to a warehousing facility centrally located where damaged goods are returned to the manufacturer. Then from a central location sent out to the dealers where if received damaged is refused and sent back. I,m really amazed that people can,t see that, at least until it happens to them then its a different set of veiws they have. I agree that mark ups are the norm but also know that hi end audio would never of advanced as far as it has without the brick and mortar guys that supplied inventoried and backed the products they sell. So under this new model that claims the dealer and the disrtibutors mark up products in the 40 % range then we should expect prices to drop 40 % and quality be maintained. Don,t hold your breath on it!

Barry,I find it interesting you would also give advice here in your answers , " to talk to the DEALER, send the unit to them and let them deal with Mac. Problem solved". The new business model kind of omits that problem solving option. Not to mention shipping cost,s both ways and 2 more chances for the shipper to damage and you to have the headache of dealing with them. And as others have found even after getting a return authorization to send it back to a manufacturer outside your country having to pay the duties again and the headache of straightening that out.Returns and repair are not the priority of a business that manufactures and sells. Making and selling are their priorities first before fixing something they already have the profit from. The ones that will survive will make returns warantee and repairs as much a priority to maintain and grow customer base. Those types of companies seem to be fewer and farther in this day and age. Cheers