Why don’t we all say the excuse given for everything and anything regarding quality control, negligence and lack of personal responsibility these days:
Those screws look like the silver lube-coated decking screws from the hardware store.
In the non-counter-sunk holes they really stand out, like cheap, mismatched substitutes.
The Zu site shows stainless or satin chrome, allen-head cap screws.
It does make one wonder what else they did to save a few bucks.
I have many Zu cables and have always been very happy with the quality, but this is a little disturbing.
I wouldn't expect it on $1,000 Dirty Weekends, let alone the $4,500, base price Soul Supremes.
>>Not trying to argue with ya Phil...but id have to say 'US-made' materials and supply chains aren't immune to covid issues. Acutally Id hazard a guess they're far more fragile and susceptible to disruptions than the state-run industries of China. Sadly<<
My point wasn't that US made wood products are immune from COVID supply chain disruptions. They are; especially anything that can be used in consumer products and construction. But the supply chain for Zu's cabs is a relatively short one, improving the odds. I can't see the problem via the photos but I am sure Zu can make it right for you.
As a Zu owner I'm shocked by those cheap looking screws. It just looks bad, like they just used whatever they had laying around. They should at least send you replacements.
I agree with Phil, the veneers look fine. Their veneer stock is going to vary based on the supply coming in and you get what you get there.