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There is a shop in New York City that has the word "Innovation" in the title, something like, Audio Innovations. There is one in Brooklyn Heights, on the main commercial street in Brooklyn Heights just a couple blocks from the river. There is also one in mid-town Manhattan, I think on the east side. I have been to each of these stores several times and always well treated.
Generally speaking, my experience is like many hobbiests that high end audio shops are on average much less welcoming than almost any other type of shopping experience. I think they get frustrated with people who visit them often and then just buy used on the net, or they imagine that people are doing that and then they get angry.... But these shops were rude before the internet was popular, so perhaps I'm being too generous in making excuses for them.
EarsNova is definitely the worst dealer in N.Y , and may be the country. Me & my friend were looking to addition Vandersteen Qutros . I live in N.Y he lives in N.J but we both work for the same company & share the same hobby HiFi & music.So i call earsnova if it is possible to addition this speaker with my amps (cyber 800) & my preamp (TacT 2.0). The person an the other line gladly agree.Called my friend to help me with all this stuff and off we want.Us soon us we arrive the owner ask me if I am series & if I don't mine paying fool price.He intergate me for about 45 min. In the mid time me , my friend and very nice guy that work there are setting everything up. Then i mention another dealer that i deal with & still do .Then he start bad mouthing the guy for selling some chines equipment.At the end he started criticising my stuff & my philosophy about dealer , buyer relationship. I packed my stuff went to N.J without having a chance to addition the speakers witch I late both in N.J. I will ever ever go there or recommend this place to anyone even my enemies . From my own ( VERY VERY VERY BAD )experience.
I've had experiences where dealers decided I was probably going to just use them for demo and then buy on the internet. In every case they were wrong, but, maybe they are just tired of being burned and overly cautious? I AM very active on the internet - much more so than with dealers - but I never use a dealers time unless I am serious about buying from them.
In the mean time, the dealers that treated me this way lost opportunities for sales. Fair enough, that's their choice.
There was one particularly weird case where a local dealer sales rep confided in me that all of their staff treat me badly at that shop because once I borrowed gear from them for demo and then bought it used on the internet instead of buying from them. But I NEVER did that! Freakin weird. They went out of business fairly quickly, so maybe they were just in some kind of final upheavel....