New FedEx Ground and USPS Arrangement


This is a heads up to members involved in a sale where the goods are sent by FedEx Ground. FedEx and the USPS now have an arrangement whereby FedEx Ground delivers the package to the postal facility in the recipient’s zip code and the USPS completes the delivery to the recipient’s door. I’ve encountered this new arrangement twice in the last ten days, once as the shipper and once as the recipient (neither shipment was audio related).

Based on my experience, you can expect two changes from the former service by FedEx Ground. First, total delivery time can take another day because the USPS delivers the package as part of its once-a-day regular mail run. Whenever the package arrives at the postal facility after that day’s mail has already been sorted and given to the mail carriers, the package won't go out until the next day. Second, FedEx’s tracking number system now tracks the delivery of the package only to the postal facility. This can be disconcerting to the recipient who has not yet received his package but reads on FedEx’s tracking site that the package has been delivered.
dougmc

Showing 1 response by hifixpert

This of course raises another more important question. In the event that the gear is damaged upon arrival, who accepts responsibility for the claim: FedEx or USPS? I have been saddled with this system on some non-audio shipments and it is a royal pain to track a shipment, all the more so since for FedEx delivery is considered to have been accomplished when the item arrives at a regional sorting center, and not necessarily at your local post office. Two and three day delays are more common than the aforementioned one-day delay.