New DAC not streaming hi res files

I just obtained the Chord Qutest DAC in the hope of streaming hi res files. In short, it’s not doing it.
The indicator that changes colors with each different sampling rate remains fixed at the lowest color setting when streaming hi res files from Qobuz.  I have an Arcam  streamer  connected to the DAC  with a coax cable attached to a BNC adapter, as the Chord doesn’t have a coax accepter. And The Arcam doesn’t accept optical cables.
Could these connections be at fault?  I don’t know how to circumvent the problem
7c67ab18 c2ce 4b45 9523 fc4a71684ce0rvpiano
Found the problem.
Hi res had to be set up differently in the Arcam app.
Now the lights are changing color.
(Although I’m not yet thrilled with the sound.)
Good job.
Hopefully it’s a break in issue and the sound will improve.  
I’m not an Arcam fan; I thought their DAC sounded thin and anemic.

I not 100% but I'm don't think coax goes up that high, you may have to try USB