Is is set up correctly on your table ?
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I have checked out the settings and do not know if the phonomena II has any internal switches that I am unaware of?
This cart is a moving iron device. The booklet and online pdf talk about internal configeration but then only refer to the external dip switches. I called Grado Fri and no one was available. Can call Musical Surroundings Mon for help if no one here has a clue to solve this mystery.