I would first try the unit, (verify it sounds great as advertised).
ASAP so someone else doesn't beat you to that faceplate.
Assuming good, then buy that replacement faceplate, switch it, (or pay a local electronic shop switch it for you),
IOW solve the problem, then submit the invoice(s) to FEDEX.
If you lose, you would have lost anyway.
Assuming good, then buy that replacement faceplate, switch it, (or pay a local electronic shop switch it for you),
IOW solve the problem, then submit the invoice(s) to FEDEX.
If you lose, you would have lost anyway.