Need Advise


I sold a piece of Audio gear on E-Bay. It may not be a problem yet as I am waiting to hear back from the buyer who was pretty upset yesterday that it had not arrived. The buyer paid for USPS ground, which as you know does not provide a tracking option for the package, nor is it the quickest route. He indicated he had just gotten back from europe and the package had not arrived, day 8. I shipped the unit insured from Texas to New York City. As of today it has not arrived, it has been 9 days, seems a bit long. How does one go about filing a shipping claim, when should one determine that enough time has elapsed to do so. Should I immediately refund his MO, or wait to see what happened to the item when USPS tracks it? I am concerned about sending the MO back, as he could then end up with both my gear and the MO. I think most people are honest, but there are exceptions.
bioman

Showing 4 responses by bioman

Audiobugged, it went USPS per original post, no tracking is available for parcel post, buyers choice of shipping method.

Inna, I'm not upset, the buyer is upset. I am attempting to determine my next step as a good seller should.

Sean, I agree, however as noted in my original post it was shipped insured.

Valleyplastic, Driver and Cyctocycle, thanks for the helpfull advise.
Thanks Sean, already did, they said I will have to file to see what became of it. Guess I'll give it a few days and see what happened.

This was the first message I got from him that indicated there was a problem. I responded to give it a day or two.

"Just got back from Europe - no package. How long does this service take?"

This was the message I received the next day

"It is now 9 days since you sent the DAC, which I have yet to receive, and given that you have not responded to my email from a few days ago I am naturally becoming a little concerned as to what is going on. If you fail to respond to this email by tomorrow I will take up the matter with Ebay."

This was really odd, as I had only received one message from him and had responded to it. This next message came I think the same day as the last.

"I just found this email. Forgot the one I sent - I'll contact you at the end of the week."

Guess he cut back on the caffiene.

I can understand he is upset, guess I'll just see what happens.
Well its not going real well. I got another really nasty e-mail the other day from my buyer basically accusing me of attempting to rip him off. I sent in reply a copy of the insurance slip and the postal shipping receipt so he can have confidence that I really did ship the item.

I also got annoyed at the nasty tone of yet a second e-mail and basically pointed out that he was being a jerk and not constructive to getting the situation resolved in an equitable manner.

He has given me a deadline of this evening for the post office to deliver his package or return his check.

I need a few opinions. I feel it would be honorable to return the check at this point and just wait the 30 days to file. But I am concerned that the item may arrive via the slow boat to china to his place, and then the gentleman has my DAC and MO, he has only a few feedbacks and one of them is very negative, so I have some concern.

If this is an e-bay transaction, what is the best method of documenting all of this in the unlikely event that he holds my DAC and check?

Also, I imagine he will look for another unit in the meantime, so who should pay return shipping when it arrives at his place? Is it reasonable to spit this cost or should I assume it?