Naim Core

Hello to all fellow audiophiles,

after a months of use/waiting i think i have right to point out few words about famous Naim company and their "famous" support because obviously i cant be only one with this problems and want to point out to possible buyers to beware...

my first problems started at the end of last year...after months of waiting finally Naim released by their words "Reference" server/music store Core...i finally bought the machine from my dealer and wanted to check it out but nothing...nothing...nothing...i called my dealer to tell him that something is wrong to find out they did not released app for Android but only for iPhone and when he ordered machines Naim did not pointed out this obviously great information to him...ok i said...WTF...i contacted their support and they told me android app will be released 2-3 weeks after iPhone app...ok...never mind i feel like second class citizen i wont give back machine and make problems...i will wait...to make long story short they postponed release of android app so many times i quit to count (any Core android user can confirm that)...they finally released app after 4 MONTHS of waiting and doing absolutely nothing with my machine...of course they took my 2500 euros right away when i was buying it but they did not have decency to point my dealer that they made HALF PRODUCT...and i believe my dealer with life he would not make up things just to make few bucks more...

...finally i could use my long waited machine but something strange happens i have not experienced on ANY server/streamer from cheapo to as they like to point it out "Reference"...music i have collected for decades and have on my external HDD cannot be recognized by Genre if i import it from HDD...i immediately contacted their support to find out that only if you rip with their Naim Rip music can be recognized by Genre...real cool info for me and all people who dont have CDs and dont plan to do Naim rips but have HDD collections...cuz i now have about 40000 songs of jazz/classical music/metal/rock/electro all messed up together and can only access by Albums and Artists...but not the most important search...by Genre...this thing is so trivial that i dont believe that they did not make that and i am forced to write this post... few months before they released android app in chat with their support they told me that they dont plan to make option to browse files like on PC so you can imagine how big disappointment for me was not able to access my music by Genre after a months off manually tagging of Artist Genres and Albums in my collection...massive sadness i admit...i must point out they did not make/finish about dozen of other simple options man would expect from "Reference" server of this price tag but it would take litany to point them all out and if someone wants i will gladly write it all...the saddest thing is that Core really does sound fantastic in contrast to PC and other even more expensive severs/streamers but sad reality is that this is not a finished product even after 8 months of its release and i wanted people to know what they are buying...i guess some owners are perfectly happy but if you dont have your collection on CDs beware of great disappointment...i noticed that many problems arose when Mr. Paul Stephenson left the Naim...can someone tell me what is happening...why they tell they will release product then they postpone it 8 times...did any of you bought the expensive car from respectable manufacturer and got no tires with it....did any of you bought iPhone and pay full price with half of functions not finished? Does word "Reference" gets prostituted now days...does this behavior makes Naim more professional or more charlatan company...i know what i think...

what would you do? and what do you think about this case?

Kind Regards