@Raindog031 - What do I think? Hmmmm
This not a good story and bound to confirm many peoples opinion of the poor direction the company appears to be taking.
NAIM has a "cult like following" that is akin to lemmings going over a cliff! (go to their forums - it’s pittiful to see adults so brainwashed), believing NAIM can do no wrong - anything with the word "NAIM" on it must be the best!
Unfortunately - a few of their newly released products end up being less than stellar i.e. initially, as in this case.
I think a lot of the time in this kind of situation that it’s a case of the accountants/marketing overruling the engineers
Being a NAIM owner myself, it pains me to see posts like this, but I live in hope that someone at NAIM will read this thread and report back to HQ that their actions are undermining customer confidence.
Most of their products are extremely good performers, but some of their design choices (e.g. DIN connectors and not XLR) leave audiophiles wondering if they are living on the same planet.
Companies can become too confident in their products success and arrogance sets in. They also forget their customers are their "front line" ambassadors AND their greatest sales force.
I have exchanged a few calls/emails with them, and I was glad when I no longer required their assistance - their arrogance almost made me buy a different brand. (Simaudio Moon springs to mind)
We live in a time when it is unacceptable not to release working software supporting the two most popular platforms i.e. Apple and Android
Also, for a company like NAIM - not offering stellar customer support when things go wrong can be interpreted as "a lack of respect for the customer".
I hope you get your problem resolved to your satisfaction - I hope it’s worth the wait an the aggravation.
Regards - Steve