Art, So wouldn't that be more like NAGRAHHHHH!!! till you get them back up and running? Sorry I couldn't resist ;0)~
13 responses Add your response
Artg: A possibility for you is to find someone local to you, who is qualified to work on tube gear and ask the Nagra USA folks if they would authorize your repair guy to do the warranty work. In many cases they would prefer it as they generally are required to pay the shipping back to you.
Dimexs in Montreal is the Canadian Nagra distributor and they have qualified techs (http://www.dimexs.com/). If your amps are out of warranty it might be better to have an experienced local tech have a look at the amps. In any event, you're in for a wallet-lightening experience. By the way, how did you blow them?
GREAT NEWS. Nagra USA has fixed my amp, for a grand total of $220 - hardly a 'wallet-lightening experience'!
More importantly for all of you, they have enlisted a very experienced and friendly technician (whose been working on McIntosh gear for many years) to go to Switzerland to get in-depth training at the factory, and who would obviously have full access to and supoort from the engineers in Switzerland.
So all us Nagra US devotees need not work about service issues in the future. WHEW!
It's Steve George, Service Manager/lead tech at Trew Audio. Just wanting to add a few Swiss Franc's to artg's greatful blurb: Nagra Switzerland had us reimburse Mr. artg his labor and parts as this was to have been covered under Warranty (even though he bought the amps used! In fact, all KR Tube damaged VPA's are to be covered). We were then reimbursed by Nagra.
This is a dream come true for me here. For the past 5 years we were a well known Nagra Professional repair center, but their HiFi gear was out of reach (and out of our mission statement), but so much has changed in the Pro Audio world (what's there to repair on a Hard disk recorder?), so we have branched out into Ultra Hi Fi. Now I get paid to do my hobby!
McIntosh and Nagra Pro/Nagra HiFi Service