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My recent experience in PayPal dispute

I want to share this story with fellow Agoners.

I sold a used tube power amp here in Audiogon. In transit, a power tube was broken. I told the buyer that I could either send an additional matching tubes or accept a return with full refund. The buyer opted for additional tubes. I sent them and there was no response from him until 5 months after the sale. The buyer asked me for help since the amp had a biasing problem. The amp was almost 20 year old model.
I told him that I cannot provide any help other than trying new set of tubes. The buyer apparently wanted more helpful afterservice, and filed a dispute for return/refund to PayPal. Apparently PayPal allows filing a dispute within 6 months of purchase.
Well, he did not go through Audiogon. Anyway, PayPal closed the case in my favor. For me, it is rather obvious that the buyer cannot ask for a refund after 5 months of purchasing a 20 year old tube amp.
128x128ihcho

Showing 1 response by mechans

mechans
3,048 posts
 
Sounds like a ridiculous policy. It would give the buyer a 6 month money back warranty. I think that is more than enough time too ruin a previously good piece of gear. I understand protecting the buyer against.. DOA but I don't know how long after that.
I guess a reasonable period after arrival that would reveal any electronic problems not mentioned by the seller and I suppose cosmetic problems not revealed by the seller as well. I guess it would add up to an honesty in listing equipment policy. And a method to appeal unreasonable demands by the buyer to protect the seller.
I Guess a 21 day period should do, but I am curious about what others think.
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