My new asgard 2's volume knob has strange results


Got a schiit magni 2 to pair with my dac and enjoyed it. Then I decided to upgrade to the asgard 2 and for some reason, while the magni's volume knob works normally, the asgard's knob changes the orientation of sound from left ear only to both ears as you turn it to max - with no change in volume. Same dac for both. My dac has a volume knob so is it normal to turn asgard to max and control volume with the dac, or is something wrong? 

Why is this happening with the asgard but not magni? 

Thanks
sonicx2218

Showing 2 responses by sonicx2218

Thanks. I'm going to return this one and get a new one from them. Hopefully will be all good. 
They said it was possibly a loose part. They responded within like 2 hrs of my email. Hate waiting for the new one, but assuming all will be well with the new purchase. Love their customer care.