If the player is still under warranty then you will have to take it to the dealer, or return it to the manufacturer. If it is not under warranty, and the case does not have screws or fasteners with a proprietary head, unplug the machine, then carefully remove the top of the player and retrieve your CD. Remember that removing those screws and taking off the top of the player, by yourself or someone else who is not authorized, while under warranty, will void the warranty. That is why I advised that if it is under warranty you will have to take it in.
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