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My Esoteric having issues....what should I do

   My Esoteric X-03SE player is having loading issues,basically I have to pop the top lid and manually by pressing the eject button internally(sorry I dont know the tech name for it) to get the tray to open.Im not complaining/well maybe a little as it is over a decade old but I was in the mindset when purchased  i was done with having to buy again.Anyway,I spoke to Esoteric on the west coast and from the little they would tell me its somewhat common (as there were several currently in for repair with the same issues) and very expensive,$300.00 plus just for shipping to and from with a 1000.00 plus plus repair bill expected on a 15 year old player.......My question is this,does anyone know of another source for repair that makes sense money wise to get this working correctly?...or can i buy something similiar in/ or better in performance for under $1500.00..I dont have internet  in my home and an extensive red book and sacd library..thanks in advance
missioncoonery

Showing 2 responses by oldhvymec

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oldhvymec
5,101 posts
 
OP, I understand you all the way.. I would question HOW it was repaired?
Moreover why they can’t provide parts to a piece of equipment they built..
Something is wrong.. I’ll bet it is a 5 dollar part and they want to charge you 1000.00 plus shipping the thing all over the country.

One of the reasons I love my Macs, parts.. Cary, same way.. I think there is an argument to be made, you got ripped off..

Accuphase TRIED to pull that with me over a lamp RECALL. they wanted me to send it to them on my dime for 14.00 usd of bulbs and a resistor pack.. 450.00 in shiping at the time, I was overseas.. I got my parts, instructions and receipt for 35.00 usd, FINALLY..

No I wouldn’t buy from them NOW...Not with that policy..

Regards..
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oldhvymec
5,101 posts
 

cleeds3,586 posts02-01-2021 1:54pmoldhvymec
I would question HOW it was repaired?
It wasn’t repaired. The OP doesn’t want to pay the cost of repair.
Moreover why they can’t provide parts to a piece of equipment they built..
<<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>

That is my point.. Show me the part, then we'll talk about a 1500.00 USD repair bill. 

If they have the part why not sell it to a customer.. makes no sense. Again something is wrong.. But me and the OP are on the same page.. By By Esoteric. 6K.. and broke.. no thanks..

I have Sonys that are 3 times that old.. I'll bet close in SQ, actually better, mine are not broke.. At 5 - 10% or 90% usage for that matter.. I'd pay 1500.00 total MAYBE...SDAC, for under a grand.. Tough to beat.. and easy to find..

Regards
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