My Esoteric having issues....what should I do
missioncoonery ... You buy a brand new car ... the starter goes out.You take it to your local repair facility,one that does good work at competitive prices..."sorry we can’t work on your car,that starter is only available at one repair shop and they won’t sell parts for your car to anyone "..they are 2000 miles away,the wait time is basically whatever they say,nornally months.....and they can charge you whatever they want because they have a monopoly ..so you either do the dance or park the car and move on....now how ridiculous is that ...It’s pretty ridiculous because it’s a faulty analogy. First, a disc spinner is not a car. But even if we follow your reasoning, an Esoteric spinner is not a Ford - it’s closer to a Lamborghini. You wouldn’t take a Lambo to your local Midas Muffler shop even if it does "good work at competitive prices." You’d take it to an exotic car specialist, and you’d wait for the part to be delivered and for the tech to get it in his schedule for repair. Moreover, compare the lifespan of a car - the average car on the road today is about 12 years old - to a consumer electronics product, which typically has a much shorter lifespan, if only because its technology becomes obsolete more quickly. You’d be rightfully annoyed if you couldn’t get a part for a 15-year-old car. But outside of a few manufacturers (such as ARC, Mac, Esoteric), you can’t expect parts availability on consumer electronics for 15 years. their customer support sucks no other way around it ...Your experience wouldn’t dissuade me at all from buying Esoteric. I perfectly understand that the company’s service doesn’t meet your expectations, however. Someday you’ll move on. |
missioncoonery ... if Esoteric wont sell the parts needed to me directly or to a repair shop of my choosing then they need to be called out for crap customer support ... i feel I have the right to make such a statement.You do basically have the right to make that statement, but that doesn’t mean your claim has any real value. By insisting that the service be done by its own approved shop, Esoteric can guarantee the quality of the repair. It obviously can’t offer that to you if you attempt a DIY repair. I think you’re being offered excellent support. The unit is 15 years old. An original replacement assembly is available and factory approved service is being offered to you. That you don’t like the price isn’t a reflection on Esoteric service, imo, but a reflection of your values. |
oldhvymec I would question HOW it was repaired?It wasn’t repaired. The OP doesn’t want to pay the cost of repair. Moreover why they can’t provide parts to a piece of equipment they built..They have the part for this 15-year-old product in stock. ... I’ll bet it is a 5 dollar part ...Have you ever seen the Esoteric drive mechanism? It isn’t a $5 part. |
missioncoonery ... all legit car repair shops have a price/hours book...you need a starter for a specific year car they know it takes x hours and they give you a repair cost ...Correct. But the tech can’t be sure what’s wrong with the car until he inspects it. Similarly, TAP can’t know for sure what repair your Esoteric spinner requires until they inspect it - and you’re not willing to pay the cost to ship it to them. That’s your prerogative, of course, and it might be the best choice for you. There’s the logical fallacy of "sunken cost" and - for you - it may be best to just walk away from this spinner. It depends on how much value it has to you. My question to you is why are you insistent in defending Esoterics repair process or lack of it and not understanding how their whole process is bs...do you have skin in this TAD monopoly?We just disagree, that is all. You’re the one with skin in the game, not me. I think a manufacturer offering to repair a 15-year-old consumer electronics product using factory original parts - and presumably providing a warranty for the work - represents good service. Whether it is good value or not is up to the individual; there is no "right" or "wrong" here, and that seems to be your problem. Esoteric hasn’t met your expectations, but my expectations would be different. As an aside, I just paid $900 to have a factory-authorized shop repair my McIntosh spinner. That’s crazy money! But this is just a hobby for me and I really like the player, so I approved the work and paid the bill. It now works like new and I’ll probably get decades of use from it. |
jafant ... if TAP could not lock in a set price for repair- skip it.I'm sure TAP would be willing to provide a price for the repair, but the OP would have to be willing to ship it to them first. No good tech is going to offer a firm estimate on a product he hasn't examined first. That's how it works with audio, with cars and with pretty much everything else. |
missioncoonery ... i understand what you 2 are saying but I see it different.Im not ok with only one facility able to do repairs ... So yea I’m trashing their process.Im an esoteric customer and not satisfied with the experience.I paid for the right.Yup, you’ve paid for the right to be unsatisfied, you’ll have no argument from me about that. It is purely subjective. But I’m genuinely curious - what do you plan to buy to replace the Esoteric? |
glupson OP is not asking Esoteric to repair his machine ... In the situation like this, when Esoteric insists what and where an owner has to do with his property, it is more like taking him a hostage.You're being so dramatic it's just silly. The OP has not been taken hostage in any way - he is free to do whatever he pleases. He is also free to do with the component whatever he chooses. He has options. Among the options is not sending the machine to TAP for repair. That's his prerogative. |
