You can either send it to Soundsmith to be repaired or buy a new cartridge.
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I would look for a used replacement. You should be able to find one at a reasonable price. I've heard that DV does have issues with the stylus. I have the same cartridge but haven't experienced any quality issues yet. Although, last night, I thought it was toast when I accidentally knocked the tonearm across the vinyl. Aside from the piercing screech of the stylus gliding across the LP, a visual inspection under the magnifying lens showed the stylus was still intact without any obvious signs of damage. Good luck. Soundsmith does good work I'm told.
I wouldn't exactly call the 10X5 garbage, but I do agree that this may be a good time to look at a 20X or something else like a Ortophon Black. Yes, it is money, but, go ahead, live a little. Maybe you are lucky, forced to upgrade against your will. It's only pennies a play. If money is really tight right now though, the Audio Technica 150MLX which is discounted on the 'net might fill in nicely. Don't let the low price fool you, it's the real deal.
Mountainsong- I would switch back to 1st gear here. Do you like the sound of the 10X5. If so, I believe you can get credit toward another 10X5 or 20X w/ your cart. Needledoctor says $680 for a 20X with a DV trade. I believe your dealer can also do this for you. That said, the Soundsmith does excellent work. They are very professional, and great to work with.
I was lucky enouhg to find a brand new DV 10x5 around where i currently live, guy was asking $380 i got it for $320 pick up!
i installed myself in the same spot the other was, i dont hace tools to measure alignment but it sounds right to me.
I have to see what i going to do with the broken one.
Regards to you all.