- 47 posts total
- 47 posts total
I have Cary equipment and so do several friends. We have had great support and modifications done by them. I admit I love the sound and overall build quality. We are all tube. I would fualt your dealer on this and go after them to cover all shipping costs. They sold you a bunch of BS on the hum and had you wait until warranty has expired. Their bad and dishonesty.
Thanks for the responses.
I realize now that there are others like me who have not had too great an experience with Cary Audio. Some of you have had to deal with worse situations as compared to my hum issue. I realize that the dealer too is to be held accountable. But as a customer, I see the company and its dealer as a single entity. It is for them to communicate and sort it out with each other to resolve my issue.
I've been able to find a technician who is confident of eliminating the hum. I don't know at this stage whether it will cost me more or less than what i would have to pay to Cary. But, like I said earlier, it was never a matter of money.
@fiftyfifty wrote....... I do grant that Cary Audio has responded to all my mails and have been reaching out to help resolve the issue. But on their terms, which are not acceptable to me. In their latest mail received yesterday, they have now agreed to build the harness at their cost provided I pay for the shipping. I suppose this is a fair proposal and will take it forward with them.
Why didn’t you take up Cary’s offer to send you a harness at their cost if you pay shipping?
Why didn’t you take up Cary’s offer to send you a harness at their cost if you pay shipping?Because as soon as I softened my stand and agreed to their proposal they completely denied that there was any inherent problem with the amp, alleged possible misuse, denied having ever sold the amp to an Indian distributor (the distributor says he has now taken this up with the Cary CEO), wanted me to, in a way, reverse my position on this thread and generally accept on this AG thread how 'helpful' Cary had been! Interestingly, Cary's offer of replacement came only after I started this thread. So, thank you Audiogon :).
All this without any guarantee that the issue would be resolved. I'd rather go to a technician who is confident of getting rid of the hum.
I wish to repeat that Cary products are excellent, but history has shown how legacy companies slip into this kind of complacency on service and innovation fronts.
I owned that same amp. I had the same problem as you. I emailed them and got the following response:
"If you look at the picture, this is the inside of the SA-200.2 looking at (1) amp module. You will see I have circle (3) wires connected to the PCB board in pink. Disregard the circle in red because it doesn't apply. We have learned the manufacture of these connectors used oil film coating on them for storage
When the connector are plugged into the board sometimes the metal doesn't make a good connection. To make a better connection we would pull the connectors off and push back on once or twice. By pulling off the connector and pushing back on the (2) metal pieces scrape and dig into each other making a very good connection.
There are (2) amp modules. So one would have to do this for both channels."I did what they suggested. It did not resolve the problem. I ended up selling the amp. Cary Audio is not the company it used to be. While I still use a Cary SLP-98P preamp, I certainly would not buy a new product from them.