Have you tried calling your country's distributor?
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the us distributor has had my v-link since august. it broke under warranty. total run around ever since. commitments to ship me a new one twice not met. i offered to accept the worst looking refurb or pay the difference toward a mk 2. no answer. left emails and messages. i just get run around and audio advisor is even worse. they tell me how great the guys are there. well thats nice huh? no answers. i have not gotten ugly with anyone and have told my story. i.ll never buy anything from either company again. they are either too busy or are liars. no other explanation is imagineable.
sent 2 more polite emails early last week. no reply. i do believe i OWN this product. how can i even get it back so i can crush it with a hammer? hashashash. it is only a 1700 mile drive. i would like to walk in and see how they deal with a irate customer face to face? i,m on the verge of describing them in less that steller words.
Still waiting forthe repair shop to receive a new board from musical fidelity which was supposed to be here last week. Just to reiterate here, in the time I dropped my dac off to be sent out for repair, I have sold my studio 60's, went back to studio 20's, bought and sold a pair of vandersteens, sold my studio 20's, bought a pair of kefs, borrowed and returned a "loaner dac", bought a parasound z dac, bought two pairs of new interconnects, sold my denon dvd 2900, bought a musical fidelity a3.2 cd player, ordered and recieved acoustic panels, and ordered a power supply upgrade for my wadia 170 and a lightspeed attenuator (both of which were built for me and have been shipped and are on the way). I've quit a job and started a new career selling homes and have sold three homes. I've also bought my girlfriend an engagement ring.
I wouldn't be suprised if I get married, and buy and build my first home and have my first child before I see my dac again.
My point to this rather lengthy post is that a lot of people can get a lot of $hit done in the same time that it takes for my v dac to get repaired under factory warranty.
Latest update: three weeks ago I was told by bammel tv that musical fidelity had located a board for my dac and that it was being sent to bammel tv and that bammel would have it in a week (should have arrived at bammel two weeks ago). When I called bammel yesterday for an update, the girl at bammel was rude and short with me, telling me that there was an issue with the warranty and that she would be calling the store where I purchased it. I asked if she was implying that I would just be recieving a new dac from the store where I purchased it and she got snippy and said that's not what she was saying at all and would not discuss it further with me.
I called the store where I bought it and they were suprised that I hadn't gotten my dac back and they are calling the mf rep to see if they can get an ra number to get me a new mf dac.
From now on, I will be referring to musical fidelity as mf, and bammel tv as the mf repair shop :-)
my update. i called audio advisor customer service and told my tale again. they got on it and a week later called back saying a new v-link would be on its way from tempo sales. yesterday i recieved a new v-link 11 [even tho i sent a v-link 1] which is a nice upgrade. 9 months. audio advisor called again to check on delivery. i had really given up because i wasn't going to let 150 buck purchase ruin my day[s]. i am convinced that without the last call to customer service at audio advisor i would have never seen the v-link 11.
Laughed seeing the first reply of Jmcgrogan2's--so true! One of the reasons I stopped subscribing to Stereophile was Tellig's Musical Fidelity fanboy column and the tons of adverts for them in each issue. Can see it now--thirty cases of Scotch in someone's basement! Lol!!! "Unbiased" reviewing indeed.
Your experience is standard operating procedure for lots of companies out there in the hopes of your just moving along and forgetting the matter. That makes the good ones stand out amongst the chaff.
As long as it's not costing you anything more than the time it takes to hassle them, then by all means hassle them. :-)
All the best,
Update: Musical Fidelity is only direct sales now and that's supposedly thrown a slight kink in my situation with everything.
Anyhow, Listen Up came through and just said forget about it and gave me a brand new v-dac. I hooked it up and my parasound z dac that I bought as an interim dac, absolutely crushes the v-dac with pangea p-100. I'm selling the v- dac asap!