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Most helpful audio companies

I don't think I saw this thread before, if it already exists: cover my head with ashes.

A few days ago I spit my gall at Vibex as one of the most customer unfriendly companies I have ever encountered. (I consider not giving any information on the products the epitome of customer unfriendliness; meanwhile, even the Austrian/German distributor admitted that Vibex never tells them anything and never will). And whilst I am at it, allow me to lambast Wireworld and Audio Physic as well.

More importantly, though, why not reward the guys that will bend over backwards to try and help their customers, by which I don't mean attempting to sell their products but genuinely give advice (which may mean advice not to purchase one or the other product) and let us share their knowledge and experience. Keeping to manufacturers only, my nominees are:

Tidal Audio (Joern Janczak and Lothar Braeun)
Audioplan (Thomas Kuehn)
AMR (Vince Luke)
VooDoo Cable (Bruce Richardson)
PS Audio (Paul McGowan)
Townshend (Max and Sue Townshend)

Alright then, here are a few non-manufacturers as well (non-exhaustive!): special thanks to Tomasso Piemontese, Alex Loth, Albert Porter, Ed Doggen, John Potis et al.

Three cheers to all of them!

karelfd

Showing 1 response by deecee

deecee's avatar
deecee
96 posts
 
I have had excellent luck in that I have not had *ANY* issue with service from any of the companies I dealt with; in fact bend over backwards service from the following:

Aerial Acoustics (met and phoned Mike Kelly)
Sonic Euphoria
AV123 (Perpetual Technologies)
ASC (room treatment)

(Mostly in regard to information, one manufacturer had an issue - cold solder joint - and it was settled right away).

These I have not purchased from but had VERY good service in regard to their product use and (in a few cases) helpful suggestions in regard to *general audio set up*:

Green Mountain Audio
FT Audio

... and a few more that I am unable to remember (sorry folks!).

Others were either neutral or I had no reason to contact.
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