MORE Esoteric problems


Hi all, I posted an issue with Esoteric CD players a couple of years ago. I bought a UX-3SE from an eBay seller. It skipped all CD's. I called Esoteric. ALL SACD players with the "U" model numbers need to go to Japan because that's where the alignment jig is. $2500.00 at that time JUST for the shipping back and forth. I returned the player to the seller naturally. An Asian gentleman working at TAP electronics told me at that time that the models with the "X" can all be repaired in California. Great I said. I bought an Esoteric X-01. A great player! Now it doesn't read SACD's. I sent it to TAP last week. A follow up call from TAP gave me the dreaded news that NOW the X-01 needs to go to Japan for the jig alignment procedure. WHAT! They did reduce the transportation cost to $1600.00. And this is for shipping only. I think that the audio community needs to send Esoteric a message and boycott ALL Esoteric products. BTW, it's not just their CD players that are required to make the trip to Japan if repairs are needed. I understand that certain models of preamp and integrated amps fall under this requirement as well. How can a company such as Esoteric not do better for the consumer?
128x128jnovak

Showing 1 response by dgarretson

I’ll come to the defense of the K-01X. Over time I’ve added to it a SRS 10mhz master clock, a better power cord, a LessLoss 64x Firewall, and a Star Sound Rhythm platform. It has been responsive to these tweaks and has proved fantastic both as CDP and as a standalone DAC in conjunction with Roon DSD128 upsampling and SOtM endpoints. However, I am curious about the top Chord DAC and Scaler, which I have not heard.