This post scares me as I have an Esoteric UX 3 Player. It works perfectly at present but the thought of spending 1600 just for shipping gives me pause.
20 responses Add your response
Where on earth are they getting these crazy shipping prices from?
Just do your own homework on the net and you will find much cheaper shipping options.
However that aside I agree it is a silly situation where products sold in the USA for the USA market then need to go to Japan to be repaired correctly!
Alex Peychev discovered the sacd rot and had a forum which was abuzz with owners that had these decoder boards problems, but he's shut it down.
Since it's introduction SACD has always had many problems, and if it's not with the lasers it was with the horror of the Philips decoder boards with the Mace 2 Furore chip set that had a cancer like bug, that couldn't be fixed, just got worse and worse till the item became a door stop.
This effected many players that used it, Krell, Music Fidelity, Philips.
Then Sony had there own set of problems, it could have been the Philips chipset I'm not sure.
Now I'm not sure what Teac used in their Esoteric models, but it's enough for me to steer clear of any SACD players regardless of manufacturer.
This is a "Wayback Machine" cached page of the now deleted APL find. But this did fix the problem either.
But the many pages of APL forum tech talk about all this is now MIA on the web, CIA stuff from Philips, if you know what I mean.
I did find this post from Alex Pychev
Here is the 23k hits "archived" forum page 1/3 the way down, that had the thread.
" Announcement: Philips SACD1000 announcement"
But it’s been wiped as well, Sony/Philips must have had their heavies visit Alex.
Thank You for sharing this important information for Esoteric owners.I knew that I had read about these infractions previously. I did not know which series of players affected? It seems to me that TAP could have an Esoteric rep fly to California once every month to provide Customer Service. Additionally, TAP should have a jig arranger on-site. There are many of you guys that support this brand. Sad.
….....this concerns me as well as an owner of a K-01x CD player. I find it very surprising as well as very unsettling that a company as big as Esoteric / TEAC does not have the technical capabilities to repair their products here in the US. Something does not sound right or as I have head but unsubstantiated ; that Esoteric / TEAC has not faired very well since the Gibson buy-out. I would like to see if this decline in US technical support including repairs coincides with the Gibson buy-out. I hope the OP as well as that other gentlemen here on Auduogon who had an Esoteric T-100 tube amp got that finally straightened around. This stuff is not cheap and Esoteric needs to get this situation '' fixed'' real soon.
OK, I'm back from vacation. I received the player back from TAP. Very strange! It plays SACD's perfectly. It seems that there are more questions than answers to this one. Did TAP clean it? Did they adjust it? I don't buy the idea that bouncing it in transit has a positive effect. At this point I guess I'll keep it for awhile to make sure it's still operating as it should. Anyone have thoughts on this matter? Joe