Thanks for the response @imhififan
when I enable tone control and there’s nothing playing I can hear high distortion from both speakers like 8-10 feet away
When I disable tone control preamp is dead silent I have try 3 different amps different plugs different power cords
the only is disable or turn off tone or zero volume I have try 5 different sources all the same
When I disable tone control preamp is dead silent I have try 3 different amps different plugs different power cordsYou did all diagnose, time to send it for service/repair
I have the exact same issue with my Michi P5 bought 1 month or so ago, dead silent with no tone control and hum or noise like sound from the speakers with tone control on.
Wonder if this can be fixed with a firmware update or have to swap out the unit, have to reach out to my dealer to see if their demo unit has the same issues.
They ship me new replacement but the same issues update the software same issue
they email me recently with this:
hopefully they will figure it out I really love this preamp looks so gorgeous compare with my previous Parasound P6 lol 😂
@lordrootman Thank you for the update, given the current situation I am not in a panic to get it replaced and I figured this would not be an isolated issue. The pre amp is absolutely gorgeous otherwise sound quality, the built in DAC is very good the total package is beautiful and I am looking to keep it for a very long time.
Please keep me in the loop I will be contacting my dealer next week just to let them know
theres a new software available I think version is 1.8
i download and try it same issue
I got this email this morning
I just did the firmware update, did a full reset & reboot issue not resolved. I tried every single input as soon as the tone control is engaged for that particular input there is hum and distortion from both channels. The hum and distortion is not very loud but it's there no both channels.
As soon as I disengage tone control and put any input in direct mode completely silent. Don't know what to do at this time!
Did you ever get your tone control problem fixed?
I just bought a used Michi P5 and I am not having your problem but another serious issue. Just wondering what your experience has ultimately been with their support/customer service.
Unfortunately, I am not original owner but I'm about to go back to the person who sold me the Michi.
Customer service sucks
you need to return it
it was B&W who handle Rotel and Michi product here in US but now they have a new distributor SUMIKO
according to the SUMIKO and my Dealer all the Michi P5 with 120V has affected with tone control issues and they’re going to start working on them this month AUGUST
your best Bet is contact your dealer And since you’re not original is complicated
we have Rotel Michi page in Facebook
you can check it out https://www.facebook.com/groups/384918068350254/?ref=shareAsk questions and actual owners may help you out
@larrymanadgn you’re exactly right I have RC1590 too and is piece of crap it will make a loud pop sound when my ceiling fan is turned on and off
makes all this unnecessary hum noise
aesthetically Rotel makes gorgeous looking products especially when I compare with my previous Parasound P6 but they’re crap