No responses. If I were you, I would contact Mcintosh.
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I used to own a ton of Mac. Send it in! If it is a manufactured fault they will repair it for free, regardless of how many owners there have been. If you have to pay for a repair, it will be done right and with a warranty. Their rates are no more than your local repair shop. At least that has been my experience. They are awesome to deal with.
I am really surprised at Macs response to your service question. For decades, no matter who owned the unit, if it was a manufactured defect, they fixed it. Period. Additionally, their service rates were always in line with third party service agencies, and Mac service was top drawer. Obviously, the end of an era for Mac, and a huge disappointment to those that have supported the brand.
@normansizemore yes i am very shocked to find out too. This is an expensive unit and they didn’t offer me any help at all. They told me warranty is not transferrable and that’s the end. Even when i asked to sent in they tried to steer me away. The whole thing i didnt feel like they’re really stand behind their products. I am very disappointed in the way they handle this situation. Usually every other company warranty go with the item until end of warranty term regardless of owner. Anyone else have any input about this??
Actually, most manufacturers products, new, come with the manufacturers warranty, to the 1st owner only. There are exceptions of course. The fact that they immediately told you to get the piece to them, shows me they wanted to take care of the issue, even though at a cost, which is reasonable to me. And honestly, this is a reason, some people will spend more, for a new unit, as opposed to used. Hope it works out.
@mrdecibel they didn’t wanna take it. They told me to bring to near by service center. I want them to fix it but they don’t want to - they basically steer me away from sending in. Most big companies will honor warranty regardless of how many owners. Take Apple for example, iPhones warranty follows the phone regardless of how many owners. I’m just saying this is a $15k amp and it’s only 8 months old.
mrdecibel is of course correct. However being in my late fifties, I harken back to the McIntosh of old. I have owned a MA-6100, C-26, C-27, C-28, C-29, MC-2300, MC-2105, MC-2505, MR78 and none of it purchased new.
When I bought my MC-2300, it was nearly 10 years old, had a little noise in one channel. I called Mac, they sent me a shipping crate, a box and instructed me on how to pack it. (I paid for those materials). They repaired the amp and provided notes and test results. It had a bad filter cap (about the size of a beer can) which they replaced at no cost. They also replaced the good caps so that everything was a matched set. My 2300 was an early run, so my cap issue was a known problem which was remedied in later production.
So, because of that there was no cost to me. That is the McIntosh that I am talking about. First rate products, impeccable build and stellar service.
They are still the ones I would send my amp too, but their response to you clearly indicates that the old way of standing behind their products is gone. I guess that it being “Mac” I expected more, I think anyone who’s buys Mac expects more.